{"id":711070,"date":"2010-04-07T13:00:00","date_gmt":"2010-04-07T17:00:00","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10004234"},"modified":"2010-04-07T09:52:43","modified_gmt":"2010-04-07T13:52:43","slug":"facts-replaced-by-asterisks-in-sprint-chat-transcripts","status":"publish","type":"post","link":"https:\/\/mereja.com\/index\/711070","title":{"rendered":"Facts Replaced By Asterisks In Sprint Chat Transcripts"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/consumerist.com\/assets_c\/2010\/04\/caution-thumb-165x110-39020.jpg?w=780\">         <\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/consumerist.com\/assets_c\/2010\/04\/sprintchat-thumb-255x658-39019.jpg?w=780\">         <\/p>\n<p>Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it&#8217;s missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with asterisks. Here is one such transcript:<\/p>\n<p>(The names of the agent and the customer have been blurred out)<\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" alt=\"sprintchat.jpg\" src=\"https:\/\/i0.wp.com\/consumerist.com\/sprintchat.jpg?resize=255%2C658\" width=\"255\" height=\"658\" class=\"mt-image-none\" style=\"\" \/><\/p>\n<p>Perhaps they don&#8217;t want people using the transcripts later as proof in the event of a dispute over what was said? We&#8217;ve reached out to Sprint for comment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it&#8217;s missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with [&hellip;]<\/p>\n","protected":false},"author":3568,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4821],"tags":[],"class_list":["post-711070","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9NivD-2YYS","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/711070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/users\/3568"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/comments?post=711070"}],"version-history":[{"count":0,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/711070\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/media?parent=711070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/categories?post=711070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/tags?post=711070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}