![](\"https:\/\/i0.wp.com\/consumerist.com\/assets_c\/2010\/03\/old_navy-thumb-240x159-38058.jpg?w=780\")
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Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store credit for the full purchase price of the coat.<\/p>\n
In November I purchased a coat for about $99. I tend to have bad luck with buttons, and this coat was no different. I had to reinforce the buttons quite a few times because they would slowly start to come off. At one point, a button came right off without me even noticing it (it was a button with no purpose aside from giving it a double-breasted look) until it was too late. <\/p>\n
Then, about two weeks ago, I noticed a button unraveling yet again. I didn’t have time to fix it yet, so I put it off… Unfortunately, the button came off while I was in class or on my way to campus, so I didn’t find it. I decided that it might be a good idea to get in touch with Old Navy to see if perhaps they could send me some replacement buttons. Since I’m a lazy college student, I had my mom call the [redacted] store to see what they could do. Their first suggestion was to visit a Michaels and purchase a new set of buttons, trying to match the style as best as possible. The other suggestion the manager had was for us to return the coat and receive store credit. <\/p>\n
Now, normally I would prefer to keep something around that fits as well as this coat did, but considering the fact that we’re already up into the forties, I wouldn’t get much usage out of a winter coat anyway. We ended up taking the coat in and we were able to get a store credit certificate for the full price paid for the coat, despite the fact that I had lost my receipt, and I paid in cash originally. Now I will be able to buy spring clothing in exchange for a coat that I certainly got my money’s worth over the past four months. Considering that this was the outcome despite my lack of receipt, I am incredibly pleased with their actions, and felt as though this experience was worthy of sharing on your awesome blog. <\/p><\/blockquote>\n
This is a true case of “above and beyond” – the customer called the store up looking for a packet of new buttons, and walked away with a full refund for the coat she had been wearing all winter. Amazing!<\/p>\n","protected":false},"excerpt":{"rendered":"
Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store […]<\/p>\n","protected":false},"author":2758,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4821],"tags":[],"class_list":["post-690072","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9NivD-2Twc","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/690072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/users\/2758"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/comments?post=690072"}],"version-history":[{"count":1,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/690072\/revisions"}],"predecessor-version":[{"id":791407,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/690072\/revisions\/791407"}],"wp:attachment":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/media?parent=690072"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/categories?post=690072"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/tags?post=690072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}