{"id":666998,"date":"2010-02-17T08:00:37","date_gmt":"2010-02-17T13:00:37","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10002219"},"modified":"2010-02-17T08:29:55","modified_gmt":"2010-02-17T13:29:55","slug":"starbucks-told-me-its-corporate-policy-to-check-my-id-with-27-credit-card-purchase","status":"publish","type":"post","link":"https:\/\/mereja.com\/index\/666998","title":{"rendered":"Starbucks Told Me It’s Corporate Policy To Check My ID With $27 Credit Card Purchase"},"content":{"rendered":"

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Steph says Starbucks violated her credit card’s merchant agreement by forcing her to show her ID while buying $27 worth of coffee. She writes:<\/p>\n

Back in December I tried to make a credit card purchase for about $27 worth of stuff from a Starbucks in Bristol, VA, only to be told that I would need to show ID. Since my credit card was signed and I didn’t feel like going to the car for my ID, I argued with the clerk about their ID requirement policy. Even though I explained to her that, according to their merchant agreement with Visa, they were not allowed to deny a purchase based on my lack of ID, she refused to budge.<\/p>\n

I recently complained to Starbucks customer relations about this incident and received the reply I’ve pasted below. They are claiming that they are indeed allowed to require ID for purchases over $25. Is this true?<\/p>\n<\/blockquote>\n

In fact, Starbucks is not supposed to require you show your ID<\/a>. Starbucks wrote back:<\/p>\n

Hello Stephanie,<\/p>\n

Thank you so much for taking the time to write to us.<\/p>\n

I am truly sorry to hear about your disappointment with our stores requesting proof of identification with credit card purchases over $25.\n <\/p>\n

In regards to your concern, due to rule changes from the credit card companies, signatures are no longer required for transactions below$25. Any transaction over $25, we will continue to request identification as is the policy. Since you have indicated that your purchase was over $25 our partners followed the appropriate credit card policy.\n <\/p>\n

I want you to know that we take feedback from our loyal customers seriously. Because you know better than anyone else what you want from Starbucks, I will share this with the retail operations department here in our corporate office.\n <\/p>\n

Thank you again for contacting Starbucks. If you have any further questions or concerns that I was unable to address, please feel free to let me know. <\/p>\n

Thanks again,<\/p>\n

Madeline A.
\nCustomer Relations
\nStarbucks Coffee Company
\n800 23-LATTE (235-2883)
\nMonday through Friday, 5AM to 6PM (PST)<\/p>\n<\/blockquote>\n

Have you faced this issue at Starbucks or anywhere else?<\/p>\n","protected":false},"excerpt":{"rendered":"

Steph says Starbucks violated her credit card’s merchant agreement by forcing her to show her ID while buying $27 worth of coffee. She writes: Back in December I tried to make a credit card purchase for about $27 worth of stuff from a Starbucks in Bristol, VA, only to be told that I would need […]<\/p>\n","protected":false},"author":2903,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4821],"tags":[],"class_list":["post-666998","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9NivD-2Nw2","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/666998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/users\/2903"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/comments?post=666998"}],"version-history":[{"count":0,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/666998\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/media?parent=666998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/categories?post=666998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/tags?post=666998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}