{"id":665344,"date":"2010-02-15T19:12:34","date_gmt":"2010-02-16T00:12:34","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10002175"},"modified":"2010-02-15T19:18:02","modified_gmt":"2010-02-16T00:18:02","slug":"after-8-iphones-and-14-sim-cards-att-still-wont-waive-etf","status":"publish","type":"post","link":"https:\/\/mereja.com\/index\/665344","title":{"rendered":"After 8 iPhones And 14 SIM Cards, AT&amp;T Still Won&#8217;t Waive ETF"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/consumerist.com\/assets_c\/2010\/02\/021510-004-broken-iphone-screen-thumb-300x190-37037.jpg?w=780\">         <\/p>\n<p>AT&#038;T seems determined to fix Mike&#8217;s problem. Only they can&#8217;t, apparently, because in the past 9 months he&#8217;s gone through 8 iPhones and 14 different SIM cards, and still can&#8217;t get a phone that does everything it&#8217;s supposed to do. (Like ring when someone calls.) Normally an 8-smartphone customer might sound like someone who&#8217;s being too hard to please, and maybe that&#8217;s Mike, but let&#8217;s face it: this is AT&#038;T and it&#8217;s the iPhone, so most of the issues he lists below sounds completely plausible.<\/p>\n<p>Mike writes:<\/p>\n<blockquote>\n<p>I do not know what it takes for AT&#038;T Wireless to waive their Early Termination Fee. I recently filed a BBB complaint and that did not make any progress. Since June of 2009 I have had 8 iPhones and 14 SIM cards replaced. I have had an issue with every aspect of the phone\/service and AT&#038;T still will not waive the ETF. Here is the list of issues I have had with the phone\/service.<\/p>\n<ul>\n<li>Texts not coming through.<\/li>\n<li>Duplicate texts.<\/li>\n<li>MMS Texts do not go through (send or receive)<\/li>\n<li>Dropped calls<\/li>\n<li>Phone does not ring when someone calls<\/li>\n<li>Not able to make outgoing calls<\/li>\n<li>No texts at all<\/li>\n<li>SIM card failed<\/li>\n<li>Antenna failed<\/li>\n<li>Can&#8217;t connect to the network for a signal in an area with &#8220;the best&#8221; coverage<\/li>\n<li>Will not record voicemails<\/li>\n<li>Voicemails are recorded but with no volume<\/li>\n<li>Phone keeps turning itself off<\/li>\n<li>Home button failed and needed to be replaced<\/li>\n<\/ul>\n<p>Again all of these issues have resulted in 8 iPhones and 14 SIM cards and some of these issues are still not resolved to date. I also found it funny Randy from the Office of the President of AT&#038;T supposedly called me three times and I only received the last call\/message. I can&#8217;t even receive calls made from AT&#038;T! What a shocker but yet they won&#8217;t waive the ETF.<\/p><\/blockquote>\n<p>Now Consumerist readers: How many replacements should a customer have to go through before AT&#038;T lets him out of contract? Three? There&#8217;s no upper limit? Do you think it&#8217;s possible for a series of iPhones to have this many problems? The network stuff I can believe, but all the hardware stuff sounds pretty extreme. Is Mark some kind of X-Files phenom who can&#8217;t be around technology, or is he simply holding the cellular provider to a stricter standard than most of us bother to do (but maybe should)? Does AT&#038;T suck? Discuss.<\/p>\n<p>(But, you know, do it without attacking the OP like a dingo or face the banhammer.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AT&#038;T seems determined to fix Mike&#8217;s problem. Only they can&#8217;t, apparently, because in the past 9 months he&#8217;s gone through 8 iPhones and 14 different SIM cards, and still can&#8217;t get a phone that does everything it&#8217;s supposed to do. (Like ring when someone calls.) Normally an 8-smartphone customer might sound like someone who&#8217;s being [&hellip;]<\/p>\n","protected":false},"author":2759,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4821],"tags":[],"class_list":["post-665344","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9NivD-2N5m","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/665344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/users\/2759"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/comments?post=665344"}],"version-history":[{"count":0,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/665344\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/media?parent=665344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/categories?post=665344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/tags?post=665344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}