{"id":605175,"date":"2009-11-13T11:00:23","date_gmt":"2009-11-13T16:00:23","guid":{"rendered":"http:\/\/gigaom.com\/?p=79625"},"modified":"2009-11-13T11:00:23","modified_gmt":"2009-11-13T16:00:23","slug":"comcastcares-dishes-on-his-top-twitter-apps","status":"publish","type":"post","link":"https:\/\/mereja.com\/index\/605175","title":{"rendered":"@comcastcares Dishes on His Top Twitter Apps"},"content":{"rendered":"
\"-1\"<\/a>

Om and Frank Eliason of Comcast<\/p><\/div>\n

Om and I met Wednesday night with Frank Eliason of Comcast, better known as the person behind @comcastcares. Eliason is a genuinely cool guy who started out as the person solely responsible for handling Comcast complaints on Twitter, and who now has a staff of 10. Each day, he and his staff look over some 10,000 blog posts, handle countless tweets — and then seek to do something about any problems.<\/p>\n

Since he’s such a Twitter power user, I asked him what his favorite applications for the micromessaging site were. He said the original Twitter web site is his favorite, but he’s also a fan of Simply Tweet<\/a> on his iPhone because he likes the push notifications. PeopleBrowsr<\/a>, an app that helps businesses mine information from Twitter, is another one he uses heavily. As for CoTweet<\/a>, which is in the news right now<\/a> for charging businesses $1,500 a month to find information on the service, he said he wasn’t initially a fan, but that ever since the company has modified the application to keep track of conversations between two users over time, he’s been turning to it more frequently. The ubiquitous TweetDeck<\/a> isn’t something Eliason uses, but he says some of his staff love it.<\/p>\n

Our conversation was brief as he had to rush off to meet some of his Comcast customers (he notified them of his presence in San Francisco via Twitter) — a reminder that while online interactions are a nice way to initiate relationships, face-to-face meetings are still necessary to cement them.<\/p>\n\"\"<\/div>

\n<\/img><\/a> <\/img><\/a> <\/img><\/a> <\/img><\/a> <\/img><\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"

Om and Frank Eliason of Comcast Om and I met Wednesday night with Frank Eliason of Comcast, better known as the person behind @comcastcares. Eliason is a genuinely cool guy who started out as the person solely responsible for handling Comcast complaints on Twitter, and who now has a staff of 10. Each day, he […]<\/p>\n","protected":false},"author":288,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4821],"tags":[],"class_list":["post-605175","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9NivD-2xqT","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/605175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/users\/288"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/comments?post=605175"}],"version-history":[{"count":0,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/posts\/605175\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/media?parent=605175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/categories?post=605175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.com\/index\/wp-json\/wp\/v2\/tags?post=605175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}